Website Terms and Conditions (www.sicksally.com)

Effective date: 7th January 2026

Welcome, and thank you for your interest in Operation Profits Ltd (Sick Sally) (“we,” “us,” or “our”) and our website(s), applications, and related services (collectively, the “Service”). These Terms of Service (the “Terms”) are a legally binding contract between you and us regarding your use of the Service.
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PLEASE READ THE FOLLOWING TERMS CAREFULLY:
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BY ACCESSING OR USING THE SERVICE, YOU CONFIRM THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS AND AGREE TO BE BOUND BY THEM, INCLUDING OUR PRIVACY POLICY (TOGETHER, THESE “TERMS”). IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU DO NOT HAVE OUR PERMISSION TO USE THE SERVICE. YOUR USE OF THE SERVICE, AND OUR PROVISION OF THE SERVICE TO YOU, CONSTITUTES AN AGREEMENT BY YOU AND BY US TO BE BOUND BY THESE TERMS.
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IMPORTANT NOTICE REGARDING DISPUTES:
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These Terms are governed by the laws of England and Wales. Disputes are handled as set out in Section 15 (Governing Law and Jurisdiction) below.
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1) ABOUT US AND THE SERVICE
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The Service is owned and operated by Operation Profits Ltd. The Service may include websites, landing pages, content, products, subscriptions, software-enabled features, tools, downloads, and any related communications or support we provide.
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We may offer free and paid tiers of the Service and may add, remove, or modify features from time to time. Any additional terms applicable to specific features, products, or subscriptions will be made available at the point of purchase or access and form part of these Terms.
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2) ELIGIBILITY AND ACCOUNT RESPONSIBILITIES
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Eligibility: You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you are at least 18 and that your use of the Service complies with all applicable laws and regulations.
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Accounts (if applicable): Some features may require you to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate and up-to-date information and to promptly update any changes.
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Third-party services (if applicable): The Service may integrate with or link to third-party services. Your use of any third-party service is governed by that third party’s terms and policies, and any issue arising from your use of third-party services is solely between you and the third party.
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3) LICENSE AND PERMITTED USE
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Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Service for your personal use or internal business purposes. All rights not expressly granted are reserved.
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4) TERMS OF SERVICE (ToS) + ACCEPTABLE USE POLICY
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This section forms part of these Terms and sets out additional rules that apply to your use of the Service, including any content, downloads, tools, features, and services made available through it.
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4.1 Acceptable use
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You must not (and must not attempt to) do any of the following:
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Reverse engineering and circumvention: Reverse engineer, decompile, disassemble, translate, adapt, or attempt to discover any source code, algorithms, models, methods, or underlying ideas of the Service; bypass, disable, or interfere with security-related features; or circumvent access restrictions, rate limits, or technical protections.
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Scraping and automated access: Access, monitor, copy, or extract any part of the Service using any robot, spider, scraper, crawler, or other automated means, or any manual process designed to harvest data at scale, without our prior written permission. This includes data mining, harvesting email addresses, and systematic content extraction.
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Reselling and unauthorised commercial use: Resell, rent, lease, sublicense, distribute, or otherwise commercially exploit the Service or Content (including any outputs, downloads, templates, or materials), except where we have expressly authorised you in writing (for example, under a separate licence agreement).
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Misuse and interference: Use the Service in any way that is unlawful, harmful, deceptive, infringing, defamatory, abusive, harassing, discriminatory, or otherwise objectionable; interfere with or disrupt the integrity or performance of the Service; upload or transmit malware; or attempt unauthorised access to accounts, systems, or networks.
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Competitive use: Use the Service, Content, or any outputs to develop, train, benchmark, or improve a competing product or service, or to create a competing dataset, except to the extent such restriction is prohibited by applicable law.
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4.2 Remedies and enforcement
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Without limiting any other rights or remedies we may have, we may (in our discretion and to the extent permitted by law):
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issue a warning or request that you stop the prohibited activity;

block IP addresses, implement rate limits, or use other technical measures to prevent misuse;

suspend or terminate your access to the Service immediately, with or without notice;

remove or restrict access to any User Content (if applicable); and/or

pursue any legal remedies available, including injunctive relief and recovery of damages and reasonable costs (including legal fees).
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4.3 Termination
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We may suspend or terminate your access to the Service at any time if we reasonably believe you have breached these Terms, including this Acceptable Use Policy, or if your use poses a security risk, could expose us or others to liability, or disrupts the Service. On termination, you must immediately stop using the Service. Sections intended to survive termination (including intellectual property, liability limitations, and indemnities) will continue to apply.
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4.4 No waiver
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Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.

5) RESULTS, SALES OUTCOMES, AND LIMITATION OF LIABILITY (SALES CALL USE)
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5. 1 No guarantee of results.

The Service is a tool intended to support sales communications and related workflows. You acknowledge and agree that sales performance and outcomes depend on many factors outside our control, including (without limitation) your offer, pricing, market conditions, lead quality, competitor activity, sales skills, script and messaging, compliance with applicable laws, the behaviour and decisions of prospects, and your implementation and configuration of the Service. Accordingly, we do not make (and you should not rely on) any guarantee, representation, or warranty that use of the Service will increase conversions, close rates, revenue, profits, or any other business results.
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5.2 User responsibility for use on calls.

You are solely responsible for how you use the Service during sales calls and in your sales process, including your communications, disclosures, claims, and the accuracy and completeness of any information you provide to prospects. You are responsible for ensuring you have all required permissions and consents to use the Service in connection with calls (including any recording or processing of call data, where applicable) and for complying with all relevant laws, regulations, and industry guidelines.
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5.3 No liability for lost sales or business outcomes.

To the fullest extent permitted by law, we are not responsible or liable for any loss of sales, loss of revenue, loss of profits, loss of goodwill, loss of business opportunity, loss of anticipated savings, loss of contracts, or any other economic or consequential loss arising out of or in connection with: (a) your use of, reliance on, or inability to use the Service; (b) any decision made by a prospect or customer; (c) any interruption, delay, error, or defect in the Service; or (d) any actions you take (or do not take) based on outputs, prompts, recommendations, analytics, summaries, transcripts, or other features provided by the Service.
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5.4 Outputs are informational and require human judgement.

Any scripts, suggestions, prompts, summaries, transcripts, analysis, or other outputs generated or displayed by the Service are provided for general informational purposes only. You acknowledge that outputs may be incomplete, inaccurate, or inappropriate for your specific situation, and you agree to independently verify and apply professional judgement before acting on them or using them in communications. You remain solely responsible for your sales messaging and decisions.
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5.5 Third-party services and connectivity.

The Service may depend on or interact with third-party networks, devices, platforms, conferencing tools, telephony providers, CRMs, or integrations. We are not responsible for third-party performance, outages, limitations, delays, or changes, nor for any impact these may have on your sales calls or outcomes.
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5.6 Allocation of risk.

You agree that the pricing of the Service reflects this allocation of risk and the limitations of liability set out in these Terms. If you do not agree with this allocation of risk, you must not use the Service.
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5.7 Nothing excluded that cannot be excluded.

Nothing in this section limits or excludes any liability that cannot be limited or excluded under applicable law, including liability for fraud or fraudulent misrepresentation, or for death or personal injury caused by negligence.

6) REFUNDS, CANCELLATIONS, CHARGEBACKS AND DIGITAL CONTENT LAWS
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6.1 All sales are final (non-refundable).

Unless we expressly state otherwise in writing, all purchases are final and non-refundable to the fullest extent permitted by law. This includes (without limitation) purchases of digital products, software access, licences, templates, downloads, training materials, and any services delivered digitally or remotely.
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6.2 Digital content and immediate performance (UK/EU consumer rules).

Where you are a consumer and applicable law provides a right to cancel distance purchases (including under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013), you acknowledge and agree that:
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Digital content: if you request or consent to immediate access, download, or streaming of digital content, your right to cancel may be lost once the download/streaming begins.
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Services: if you request that services begin immediately, and the services are fully performed within the cancellation period, your right to cancel may be lost once performance is complete. If the services are partially performed within the cancellation period, you may be required to pay for the portion performed up to the time you cancel (where the law permits).

6.3 Refunds and Digital Delivery (US/International Sales)
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All purchases are final and non-refundable to the fullest extent permitted by law. By purchasing, you acknowledge that you are receiving immediate access to digital content and/or digitally delivered services. Once access is granted, a download begins, or delivery is made available, you will not be entitled to a refund, chargeback, or cancellation based on change of mind or lack of results.
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Nothing in this section limits any non-excludable rights or remedies you may have under applicable law, including where digital content or services are materially defective or not as described.
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6.4 Consumer statutory rights preserved.

Nothing in this section affects your statutory rights. If you are a consumer and the digital content is faulty, not as described, or not fit for purpose, you may have legal remedies (including repair, replacement, or refund) under applicable consumer law.
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6.5 Chargebacks and payment disputes.

If you believe a charge is incorrect, you must contact us promptly at [email protected] and provide reasonable details so we can attempt to resolve the issue. You must not initiate a chargeback or payment dispute for a valid charge or after receiving access to digital content or services.
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Where permitted by law, we may suspend or terminate access to the product/service while a chargeback or payment dispute is ongoing. If a chargeback is initiated without a legitimate basis or is resolved in our favour, you agree to reimburse us for the amount charged back and any reasonable administrative costs incurred in responding to the dispute, to the extent permitted by law.
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Fraudulent chargebacks. Submitting false or misleading information to a bank or payment provider in support of a chargeback may constitute fraud and can have serious consequences, including reversal of the chargeback, account restrictions by your bank or payment provider, refusal of future service, debt recovery action, and, in serious cases, potential legal action.
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7) INTELLECTUAL PROPERTY AND OWNERSHIP
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The Service and all content, materials, and elements made available through it (including text, graphics, logos, images, videos, templates, downloads, software, code, and design) are owned by us or our licensors and are protected by intellectual property and other laws.
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Except as expressly permitted under these Terms, you may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, transmit, or otherwise exploit any part of the Service or Content without our prior written permission.
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8) USER CONTENT (IF APPLICABLE)
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If the Service permits you to submit, upload, post, transmit, or otherwise make available content (“User Content”), you:
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represent and warrant that you own or have the necessary rights to submit the User Content;

agree that your User Content will not be unlawful, infringing, defamatory, abusive, harassing, or otherwise objectionable; and

grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, distribute, and display your User Content solely for the purpose of operating, providing, improving, and promoting the Service, and to comply with legal obligations.
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We may remove User Content at our discretion. You are solely responsible for your User Content.
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9) FEEDBACK
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If you choose to provide suggestions, ideas, or feedback regarding the Service (“Feedback”), you agree that we may use it for any purpose without compensation to you and that we may incorporate it into our products and services.
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10) PAID FEATURES, BILLING, AND SUBSCRIPTIONS (IF APPLICABLE)
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If you purchase a subscription or paid feature, you agree to pay the prices and fees presented to you at checkout, including applicable taxes. Subscriptions may renew automatically unless cancelled prior to renewal, as described at the point of purchase.
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Unless stated otherwise, fees are non-refundable to the fullest extent permitted by law, and any refund rights you may have as a consumer are not affected. We may suspend or terminate access for non-payment.
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11) THIRD-PARTY LINKS AND TOOLS
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The Service may include links to third-party websites, tools, or resources. These are provided for convenience only. We do not control third parties and are not responsible for their content, policies, or practices. Your use of third-party services is at your own risk.
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12) DISCLAIMERS
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The Service and all content and materials available through it are provided on an “AS IS” and “AS AVAILABLE” basis. To the fullest extent permitted by law, we disclaim all warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, and non-infringement.
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We do not warrant that the Service will be uninterrupted, secure, error-free, or free of viruses or other harmful components, or that any issues will be corrected.
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11) LIMITATION OF LIABILITY
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Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be limited or excluded under applicable law.
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Subject to the above, to the fullest extent permitted by law, we will not be liable to you for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, business, goodwill, data, or other intangible losses, arising out of or relating to your access to or use of (or inability to access or use) the Service.
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To the fullest extent permitted by law, our total aggregate liability to you for all claims arising out of or relating to the Service or these Terms will not exceed the amount paid by you to us for the Service in the 12 months preceding the event giving rise to the claim (or, if you have not paid anything, £100).
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12) INDEMNITY
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To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Operation Profits Ltd and its directors, officers, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or connected with: (a) your misuse of the Service; (b) your breach of these Terms; (c) your User Content (if applicable); or (d) your violation of any law or third-party right.
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13) CHANGES TO THE SERVICE
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We reserve the right to modify, suspend, or discontinue the Service (in whole or part) at any time, temporarily or permanently. We will not be liable for any modification, suspension, or discontinuation of the Service.
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14) CHANGES TO THESE TERMS
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We may update these Terms from time to time. The updated Terms will be posted with a revised “Last updated” date. Changes are effective upon posting (or as otherwise specified). If changes materially affect your rights or obligations, we may take additional steps to notify you. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.
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15) GOVERNING LAW AND JURISDICTION
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These Terms (and any dispute or claim arising out of or in connection with them, the Service, or their subject matter) are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your home courts.
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16) CONTACT INFORMATION
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If you have any questions about these Terms, please contact us:
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Operation Profits Ltd
Email: [email protected]
Address: 6 Woolston Avenue, Letchworth Garden City, Hertfordshire, England. SG6 2ED
Company number: 15311132
Data Protection Officer: Alex Smale (contact via [email protected])